At HW Facilities, service is built on strong relationships, clear communication, and a consistent approach and Zoë Elliott, our Head of Key Accounts, plays a key role in delivering exactly that.

With nearly 30 years’ experience in the industry, Zoë brings a detailed understanding of client requirements and how to translate them into a service that works in practice.

She leads our key account relationships, working closely with clients and our operational teams to ensure services are delivered reliably, consistently, and in line with agreed standards.

Her role is focused on ensuring:

• A clear line of communication between client and service delivery teams
• Strong account management, with regular review and continuous improvement
• A consistent service across sites, aligned to client expectations

Zoë is known for her professional, proactive approach and her ability to build long-term, trusted partnerships.
By taking the time to fully understand each client’s environment and priorities, she helps ensure that our service is not only delivered as expected but continues to evolve as needs change.

This approach reflects how we work at HW Facilities. We provide reliable, well-managed services, supported by experienced people who take ownership and deliver with accountability.

It’s this combination of experience, communication, and consistency that helps us support our clients every day and build successful, long-term partnerships.